Shipping Policy - NovaElite Threads
Thank you for choosing NovaElite Threads for your purchase. We aim to deliver your order promptly and efficiently. Please take a moment to review our shipping policy below:
1. Shipping Methods and Timeframes:
a. We partner with reliable courier services, specifically the Courier Guy, to ensure secure and timely delivery of your order.
b. The estimated shipping time for your package is between 7 to 15 business days(weekends not included) from the date of purchase, depending on your location.
2. Order Processing:
a. Once your order is placed and payment is successfully processed, we will begin processing your order within 1-2 business days.
b. Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Confirmation and Tracking:
a. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number.
b. You can use this tracking number to monitor the progress of your shipment on the Courier Guy's website or through their provided tracking system.
4. Shipping Costs:
a. The shipping cost for your order will be calculated based on the weight and dimensions of the package, as well as your location.
b. The shipping cost will be displayed during the checkout process, allowing you to review it before completing your purchase.
5. Address Accuracy:
a. Please ensure that you provide an accurate and complete shipping address during the checkout process.
b. We cannot be held responsible for delays or non-delivery of orders due to incorrect or incomplete address information.
6. International Shipping:
a. Currently, we only offer shipping within South Africa.
b. We apologize for any inconvenience caused and hope to expand our international shipping options in the future.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you throughout the process.
Note: Please keep in mind that the shipping policy may vary depending on your location and any specific circumstances.
DISCLAIMER : PLEASE REFER TO SIZE CHART BEFORE ORDERING